General FAQ’s

Access

How do I know if I have an Indala Wildcard or not?

Where can I find my Indala Card Number?

I have an NUCore account and access to my data, but I still need an Indala Wildcard. What is the next step?

I have an Indala Wildcard but I still need 24/7 access to the IMSERC facility. What is the next step?

I have an Indala Wildcard but my access to the facility seems to have stopped working. What is the next step?

 

Training

What do I need in order to request instrument training?

How do I request instrument training once my NUCore account is created?

 

Billing/Chart string 

How do I obtain a valid group chart string?

 

Data Access

I have a Windows-based PC. How do I mount the shared drives?

I have an iOS computer (Mac). How do I mount the shared drives?


Access

How do I know if I have an Indala Wildcard or not?IndalaCard

If you look on the back of the card and you see a series of numbers and letters printed above the magnetic strip, you have an Indala Wildcard. If no such printing exists, you do not have an Indala Wildcard.

 

Where can I find my Indala Card Number?

If you have an Indala Wildcard (see question above), the Indala Card Number is simply the 5 digit number that appears first above the magnetic strip on the back of the card.

I have a NUCore account and access to my data, but I still need an Indala Wildcard. What is the next step?

You must complete the online training at http://imserctraining.northwestern.edu/GettingStarted/multiscreen.html and agree to follow IMSERC policies before using IMSERC equipment.  If, you have completed this training, e-mail Sam Ritchey at chemhelp@u.northwestern.edu with your 7 digit Employee ID number. This number can be found on the front of your Wildcard. Instructions will be e-mailed to you within 72 hours.

 

I have an Indala Wildcard but I still need 24/7 access to the IMSERC facility. What is the next step?

You must complete the online training at http://imserctraining.northwestern.edu/GettingStarted/multiscreen.html and agree to follow IMSERC policies before using IMSERC equipment.  If, you have completed this training, e-mail Sam Ritchey at chemhelp@u.northwestern.edu and include the first 5 digits that appear above the magnetic strip on the back. Confirmation will be sent to you within 72 hours.

 

 

I have an Indala Wildcard but my access to the facility seems to have stopped working. What is the next step?

WildCards expire every five years, so first check to see if you WildCard is active.  If you need to replace your WildCard, make sure the WildCard office knows that you still need an Indala WildCard.  E-mail Sam Ritchey at chemhelp@u.northwestern.edu and include the first 5 digits that appear above the magnetic strip on the back. We will investigate and respond within 72 hours.

 

Training

What do I need in order to request instrument training?

You will need a NUCore account. If you do not have one, please travel through the training presentation at http://imserctraining.northwestern.edu/GettingStarted/multiscreen.html and submit your information via the form provided at the end. You will receive e-mail verification of account creation within 72 hours.

 

How do I request instrument training once my NUCore account is created?

Log in to NUCore at https://nucore.northwestern.edu/facilities/imserc.  On the landing page, select the link associated with the relevant instrumentation. Watch the presentation and then submit your training request via the form provided at the end. An IMSERC staff member will contact you to schedule training.

 

Billing/Chart string 

How do I obtain a valid group chart string?

If you are in the Chemistry Department, the Business Office will identify and give you permission to use the chart string in NUCORE.  In you are in another department, ask your group’s business administrator and/or the Chemistry Business Office.

 

Data Access

I have a Windows-based PC. How do I mount the shared drives?

  1. Map imsercdata.northwestern.edu\yourpislastnamehere (This is a read only archive of your group’s data. All lower case, no apostrophes used.)
    •         Entire your netID as AD\netID
    •         Enter your NUIT password
  2. Map imsercdata.northwestern.edu\scratch (temporary read write folder).  You will not need to re-enter your username and password.
  3. Map imsercdata.northwestern.edu\public (read only folder with software and licenses). You will not need to reenter your username and password.

 

I have a iOS computer. How do I mount the shared drives?

  1. Connect to the server via smb://imsercdata.northwestern.edu
    •         Enter netID and password (AD\netID)
  2. Select the following volumes
    •         yourPI’sname
    •         scratch
    •         public