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ID 79 – No Valid Payment Source

Status: Closed

Area: Optical

Reported by: Jordan Lopez

Date Created: October 21, 2015 at 9:11 am

Issue Details

Hello,

I am an employee of Polyera. We use the Au400 for NMR daily, as well as other instruments infrequently. I was recently trained on FTIR and wanted to schedule time to run some samples, but I get an error that says “Sorry, but we could not find a valid payment source that you can use to reserve this instrument.” I was under the impression that the payment source was the same as the one Polyera uses for the other instruments. I am hoping to resolve this problem quickly and would appreciate any help you can provide.

Extended account expiration date.

Staff Response:

Last Updated December 14, 2015 at 1:55 pm by Andy