|123||I cannot log into any part of this website to take training quizes||NMR||Software||
I am trying to get training for NMR and I have been trying to log into the NUcore website but I just have a continuous loading page and it never brings me to the linked websites. I even tried to get the NMR basics manual but it wont load. I did this yesterday and it worked fine but now it wont work today. I can’t even load the NMR basics pdf.
|82||Mass Spectrometery Training link not working||Mass Spec||Other||
|81||Training form not active||Mass Spec||Software||
Hi, I am a potential user from Douglas Mitchell’s laboratory in the Department of Chemistry at the University of Illinois at Urbana-Champaign. The multiple Bruker MALDI-TOF instruments on our campus have been in repair for months, and we have high-priority samples we are hoping to run elsewhere. I wanted to complete online training at IMSERC but the website is broken. Is it possible to get this fixed so we can run samples at your facility? As this is a pressing matter, phone calls are preferred over email.
Thank you so much,
Patricia Blair, PhD candidate at UIUC
|79||No Valid Payment Source||Optical||Other||
I am an employee of Polyera. We use the Au400 for NMR daily, as well as other instruments infrequently. I was recently trained on FTIR and wanted to schedule time to run some samples, but I get an error that says “Sorry, but we could not find a valid payment source that you can use to reserve this instrument.” I was under the impression that the payment source was the same as the one Polyera uses for the other instruments. I am hoping to resolve this problem quickly and would appreciate any help you can provide.
Extended account expiration date.
While cleaning the mortar and pestle in the FT-IR area, the pestle slipped out of my hand and broke on the ground.
Pestle had been ground smooth so that it is safe to handle.
|78||Remove Chart String from NUCORE||Other||Other||
Please remove chart string 171 8237100 10007704 from billing for your core facility. Thank you.
|77||I500 locking issue||NMR||Hardware||
I500 is having problems locking/detecting samples. If you try to “Find Z0” it fails, giving the error: S/N too low, Z0 not changed. It has this issue with the CDCl3 standard, as well as with my sample.
|76||Crystal needs to be cleaned||Optical||Hardware||
Crystal needs to be cleaned
|75||HCN600 tuning problem||NMR||Software||
I had a couple of problems. The first problem was when I tried to start a new study at the beginning. I got an error saying experiment is active, join another experiment. I joined another experiment and set up a routine proton experiment. I typed in mtune and hit start probe tuning… nothing happened. No lines, nothing came up after hitting autoscale. I restarted VNMRj a few times, logged in/out a few times, and nothing worked.
Yongbo solved the problem by reset acqproc. The issue most likely was due to too many job sent to VnmrJ and caused a dead looping.
|74||Need more IPA for cleaning||Optical||Other||
need more IPA for cleaning